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FAQ

About Lilli Pads

Lilli Pads aims to provide you with a healthier and more beautiful way of living life on your period. Carefully crafted with certified organic cotton, the ingredients lists in our daily wear products are short and sweet. We believe that simpler is better, especially when it comes to your period.

We care about what goes into your feminine hygiene products. We are meticulous in our screening process and we make sure that who we work with are trusted suppliers in the market. That being said, we’ve researched and teamed up with who we believe are some of the top manufacturers in the organic feminine hygiene market, all of whom are located in Europe.

There are several informative websites available regarding feminine hygiene practices and products. A few are listed below for your perusal:

Menstrual Hygiene Management:
https://www.sswm.info/content/menstrual-hygiene-management

A Question for Women’s Health: Chemicals in Feminine Hygiene Products and Personal Lubricants
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3948026/

Periods Around the World:
https://www.womenshealthmag.com/life/periods-around-the-world

Service and Subscription

Easy peasy! Check out how the process works below:

We don't have a pause your membership function, but you can skip your order and re-subscribe at a later time. To do so, you can follow the steps below:

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. FOR SKIPPING ORDERS: Once you are redirected to the subscriptions, you can click on the Manage Button and press UPCOMING ORDERS. Under Actions, press 'Skip Order' on all transactions you would like to skip.

3b. FOR CHANGES IN FREQUENCY: You can click on the action link under frequency and adjust accordingly. Confirm changes to save. We allow for frequencies between 1 - 3 months for shipping products.

You can skip your order and re-subscribe at a later time. To do so, you can follow the steps below:

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. Once you are redirected to the subscriptions, you can click on the Manage Button and press UPCOMING ORDERS. Under Actions, press 'Skip Order' on all transactions you would like to skip.

To update your shipping address:

1. Click Login at the top right hand corner of the screen.

2. Under Account details, click "View Addresses"

3. Edit or Add your new address.

OR

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. Once you are redirected to the subscriptions, you can click on the manage button to update your information under 'Update Address".

To update your payment details under a subscription model:

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. Once you are redirected to the subscriptions, you can click on the manage button to update your information under 'View/Update Card".

Yes you can. We allow you to be able to change your frequency to either every 1, 2 or 3 months to have your products shipped to you. To change the frequency of your transactions, follow the steps below:

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. Click on the action link under frequency and adjust accordingly. Confirm changes to save.

We are sorry to see you go. If you need to cancel your subscription, follow the steps below:

1. Click Login at the top right hand corner of the screen.

2. Click on "Manage Subscription"

3. Once you are redirected to the subscriptions, you can click on the manage button to cancel your subscription.

Yes you can! You can change the products in your subscription by doing the following:

1. Click Login at the top right hand corner of the screen.

2. Under Manage Subscriptions, click on the action button and scroll to swap products.

3. Select the product you would like to switch out by pressing the double arrowed button.

4. Select the product you would like to switch in.

Yes, you can. If you would like to add a new product to your existing subscription, visit the product page you would like to subscribe to and click on "Add to Existing Subscription".

For status updates and/or order history, you can access your account for more details. Your order status is listed on the summary page under "Order History" > "Fulfillment Status".

For order history:

1. Click Log-in or on your name at the top right hand corner of the screen.

2. Click on "Manage Subscription".

3. Once you are redirected to the subscriptions, you can click on the action button.

4. Click on '$ Transactions' and 'Product (Qty) to review your order history and transaction.

Yes you can - the discount will be reflected in your next upcoming order. Please be aware that one-time discounts will only be applied once towards your next purchase and will expire after use.

To apply a new discount to an existing subscription for the upcoming order, simply log into your account and click on 'Manage Subscription'.

From there, click on the 'Manage' drop down and hit 'Manage Discounts'. Enter the new discount code that you would like to use and the discount will be applied towards your next purchase.

Returns & Shipping

At Lilli Pads, our goal is to optimize your shopping experience, and we will do our utmost to help you fix the problem in a timely manner. Simply send us an email at service@lilli-pads.com to outline your situation and leave it to us to take care of the rest.

At Lilli Pads, our goal is to optimize your shopping experience. If you are dissatisfied with our product, simply send us an email at service@lilli-pads.com outlining the situation and we will take the initiative to fix the problem for you. Due to hygienic reasons, we do not accept returns or exchanges. However, we are more than happy to find a solution to ensure that you are fully satisfied with our products and services.

In terms of shipping, we currently use Canada Post across all provinces and territories in Canada.

The answer depends on how far along the order has gone. Each request is reviewed on a case-by-case basis. Upon cancellation, if your order is not yet fulfilled and has not been shipped, please contact us as soon as possible (service@lilli-pads.com) to inform us of your situation. We will do our best to accommodate and communicate with you. However, if your order has already been fulfilled and shipped, then it is too late to issue a refund.

Products

Like you, every woman is different and the type of product you wear can vary depending on preferences, type of activities undertaken and context. Here is a good rule of thumb when it comes to what products you should be looking for:

Menstrual pads: We carry regular (no wings), super and overnight (both with wings). Pads are a traditional method of managing your period and are recommended for overnight wear. Also, if you prefer wearing products without worrying about leakage, or just feel like wearing comfortable clothing, pads are a great choice for you. At Lilli Pads, our menstrual pads are plastic-free and are biodegrade. If you go with our products, you are not only being health conscious towards yourself, but also health conscious towards Mother Nature as well.

Tampons: Most women in North America prefer tampons over pads, so this is definitely a popular option. We provide tampons for those who prefer not having that “wet” feeling when menstruating and/or prefer wearing tighter fitting clothing without having to worry about underwear lines. Tampons are also great if you indulge in sports including swimming or yoga. For tampons, it is extremely important to go with a reputable source (and possibly organic). Any remnants coming from the tampon can be absorbed directly into the bloodstream through the vagina. If your products are laced with phthalates or other forms of endocrine disrupting chemicals, as well as insecticides/pesticides, the effects of those ingredients are magnified via absorption into your bloodstream than say, if they were applied directly on your skin. Also, if the tampon is made with materials that can flake inside of your body, this can potentially lead to Toxic Shock Syndrome due to bacterial growth. At Lilli Pads, our tampons are FDA approved and are made with certified organic cotton and also come with a cardboard applicator for ease of insertion and hygienic application.

Pantyliners: Pantyliners are a great addition to feminine hygiene wear as they provide extra protection against spotting and/or light incontinence. Moreover, they can be used as backup to your tampons in case your cycle is on the heavier side and protects against potential leakage.

Pads and tampons made with certified organic cotton are said to be more breathable than conventional plastic products and furthermore, contain deodorizing properties. That being said, there is a lighter feeling associated with using these products and some may not feel completely used to it at first. However, over time, you will come to accept and appreciate the comfort and naturalness of wearing organic cotton as there is less chance of skin irritations or rashes.

For tampons, there may be a chance that you may require a more frequent change due to the properties of cotton versus rayon, but this can vary according to your flow. Tampon leakage can also be mitigated with the use of a cotton pantyliner.

1. Wash your hands and remove the wrapper from the pad. Unwrap the pad ensuring that the main sticker (with the paper liner) is facing down and that the wings and liner part is facing up.

2. Remove the paper liner at the back of the pad and line up the pad with your underwear lining. Once lined, stick the pad to your underwear.

3. Remove the paper liner for the wings and wrap the wings to the back of your underwear. Dispose of the paper liners and wrapper in a garbage disposal.

This is a summary of how to use a tampon with a cardboard applicator:

1. Wash your hands and remove the wrapper from the tampon. Assume a comfortable position, with your muscles relaxed. One of the positions that allow easy access to the vaginal area is standing up, with your knees slightly bent and separated, or with one foot on the toilet.

2. Make sure that the string is tied securely and hanging outside the applicator. The mechanism of the applicator is similar to that of a syringe.

3. Hold the tampon with the base of the applicator between your thumb and index finger. With the other hand, open the vaginal opening gently and place the rounded tip of the applicator in the vaginal orifice (the same opening from which the flow leaves the body). Insert it at a slant toward your back rotating it slightly. Slide the external insertion tube completely into your vagina, until your fingers touch your body.

4. Push the internal insertion tube with your index finger inside until it is inside the first tube. In this manner, the tampon will be correctly positioned inside your vagina.

5. Remove both applicator tubes from your body. Put it in a wastepaper basket. The string will be hanging outside your body. When the tampon is correctly placed, you will not feel anything. If you feel uncomfortable it means that you have not inserted the tampon to a sufficient depth. You should remove the tampon and insert a new one, ensuring that you insert it deeply.

You should change your tampon every 4-8 hours or whenever you believe the tampon to be saturated. To remove the tampon, bend your knees slightly with your legs open and relax. Pull the string outside your body, in the same direction in which you inserted the tampon.

If you feel discomfort when removing the tampon and you can see white fibers, it may be that it is not saturated. Always use a tampon with an absorption capacity that is less than your flow.

Always make sure that you have removed the last tampon before inserting another. Make sure that you remove the last tampon of your period and do not use tampons before or between periods.

Do not leave the tampon in for more than 8 hours and only use when menstruating.

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